Technical Support Engineer Level 2 or 3

Morningside, Brisbane QLD

Full time permanent

Are you already working in an MSP or technical support environment and ready for more?

This role suits a capable Level 2 technician ready to step up, or a Level 3 engineer wanting more client interaction, project exposure and support from experienced senior engineers.

About the role

You’ll be working in a structured MSP environment with documented client environments, clear escalation paths and a focus on proactive support and properly planned project delivery.

This is a role for someone who wants to do things properly, not just jump from one urgent issue to the next.

You’ll work closely with long-term clients across varied projects, including:

• Supporting and troubleshooting Windows environments

• Assisting with server and virtualisation projects

• Working with senior engineers on migrations and implementations

• Contributing to solution discussions and technical planning

• Building more autonomy in your day-to-day work

• Supporting clients across well-documented environments

Technical environment

Experience across some of the following will be highly regarded:

• OS support and troubleshooting, XP to Windows 11

• Windows Server 2012 to current

• Microsoft Active Directory and Exchange

• VMware and Hyper-V

• Backup management and maintenance, Veeam highly regarded

• Cisco networking, including Layer 2 and Layer 3 design

• Office 365 and SharePoint

• Firewalls and security devices

• Storage and SAN

• ConnectWise suite

You do not need to tick every box. Strong technical fundamentals, MSP experience and the right attitude matter.

What’s on offer

• Full-time role based in Morningside

• Structured MSP environment

• Long-term client base

• Exposure to project work

• Involvement in solution discussions and pre-sales

• Mentoring from two experienced senior engineers

• Ongoing technical training

• A team that shares knowledge and supports growth

About the employer

This is a well-established IT Service Provider supporting a national client base. The team has built long-term client relationships by delivering well-designed, well-documented and well-supported infrastructure solutions.

Their focus is on clean design, structured support and proactive improvement, not quick fixes.

Who this suits

This role would suit someone already working in an MSP or technical support environment who is confident across Windows, servers, backups and networking, and wants to keep developing through mentoring, project work and modern infrastructure exposure.